We want to provide you with great service. If you are unhappy with the service you have received from one of our office, please let us know so that we can remedy the situation and learn from it. With your feedback we can improve our processes.
We aim to investigate and resolve all complaints quickly and effectively. The timeframe for complaint resolution and outcome is ten working days, or earlier if possible.
You can give feedback directly at one of our offices or;
If you have a complaint or feedback about one of our offices or kaimahi please let us know by:
If you have a complaint or feedback about a Governance or Board matter please let us know by;
To help us investigate your complaint fully, please include: