Whakapā - Contact

Complaints

We want to provide you with great service. If you are unhappy with the service you have received from one of our office, please let us know so that we can remedy the situation and learn from it. With your feedback we can improve our processes.

We aim to investigate and resolve all complaints quickly and effectively. The timeframe for complaint resolution and outcome is ten working days, or earlier if possible.

You can give feedback directly at one of our offices or;

If you have a complaint or feedback about one of our offices or kaimahi please let us know by:

• phone: 0800 NWKAIPARA

• completing an online complaint form

• post: Office Complaints / Feedback, PO BOX 41, Helensville, AUCKLAND

• email: admin@kaiparamoana.com

If you have a complaint or feedback about a Governance or Board matter please let us know by;

• phone: 0800 NWKAIPARA

• post: Board Complaints / Feedback, PO BOX 41, Helensville, AUCKLAND

• email: brenda@kaiparamoana.com

To help us investigate your complaint fully, please include:

• your contact details, including name, address and contact numbers
• a brief description of the complaint, and any steps that have been taken to try to resolve it 
• copies of any relevant documents.